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The moment it clicked
Monday, 8:07 a.m. Whiteboard clean, radios quiet, coffee warm.
9:20 a.m. Two “mystery” pump trips, a flushed seal with no paperwork, and three versions of Emergency %. The planner rolls a spreadsheet like a newspaper. The dashboard glows on the wall—pretty, not persuasive.
What changed us wasn’t a bigger meeting. It was a rule that bit: no code, no close. One photo or reading for every precision step. A frozen route recipe. One dashboard in the room—or it didn’t happen. Four weeks later, the board looks boring again, which is to say: healthy.
Principle in one line: Decisions improve only when the same signals are captured the same way into one system, every time.